Voicebot in DEK helps to handle what customer care hasn't prosecuted before
Significantly more efficient customer care and expanded human resource capacity thanks to the coworkers.ai voicebot. At DEK Building Supplies (Stavebniny DEK), the percentage of calls handled immediately on the first call increased by 15%.
“Voicebot has significantly saved the human resources and time capabilities of our customer center. As a result, the handling of orders and customer inquiries is significantly more systematic in our company.”
Roman Vondra
Customer Center Director
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