The chatbot resolves more than 90% of inquiries without an operator’s help

eTabletka.sk, one of the largest Slovak online retailers in the pharmacy sector, deployed a chatbot from coworkers.ai in 2023. The main goal was to assist customers outside working hours and relieve the overloaded support team. The chatbot delivered faster responses, enabled the team to reduce the number of operators by half, and ensured continuous 24/7 availability. This made the team’s work more efficient and allowed support to be easily scaled during seasonal peaks.

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You can read more in the case study.

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‍90% of outbound calls are handled by the voicebot

The voicebot operates 24/7

Customer satisfaction has increased significantly

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