Voicebot on the customer line

How do people see it?

Among 1,000 customers reveals surprising insights that will transform your perspective on automation. Discover how customers really perceive robots in customer care and why they often prefer them over human operators.

Speed is key

80% of customers prefer a bot if it replies within three minutes.Only 12% would wait three days for a human response.

80 %

Channel diversity

83 %

of Europeans demand that companies offer several contact channels

86 %

expect fast real-time support

40%

fear that a voicebot might give them incorrect information

60 %

worry that implementing a voicebot will make it harder to reach a human operator

70 %

of the population expects 24/7 customer service by 2030

Innovation or Risk of Dissatisfied Customers?

Exclusive survey

Discover how customers really perceive robots in customer care. Survey among 1,000 customers reveals surprising insights that will transform your perspective on automation.

Get Survey Report

54 %

of people prefer a voice robot if it responds within three seconds.Only a minority would choose a human who answers after three minutes. Speed is decisive, if AI solves the problem instantly, users readily accept it.

Personalized recommendations

51 %

of consumers want to use AI for personalized recommendations

61 %

would like products that can reorder or replace themselves

Why use a voicebot