Today's customers expect instant answers, smart recommendations, and clear information without having to read information hidden on the website. Chatbots are becoming an integral part of customer care, improving their experience, saving customer support time, and helping to increase conversions.
How much does shipping cost? When will the goods be delivered? How do I change my password? Such questions often make up 70% of all customer communication. Chatbots can answer them immediately and accurately, without the need for operator intervention. Instead of a static FAQ on a separate page, chatbots offer conversational answers that are faster and more pleasant.
AI chatbots understand what the customer is looking for - and can recommend a product or service that really suits them.
Examples of use:
One of the most common questions: “Where is my order?” can be answered instantly by a chatbot connected to your order or CRM system. Customers don’t have to wait for their answer, and support colleagues can focus on more complex issues. All the customer needs to do is enter their order number or log in, and the chatbot will tell them the current status, estimated delivery, and other information.
Once you have a visitor on your website who is interested in your services, it would be a shame to just let them leave. The coworkers.ai chatbot easily obtains key contact information during the conversation – email, phone, or even company name – and saves it straight to your CRM. What’s more, it takes the entire context of the conversation with it, so the salesperson knows exactly what the customer was interested in. No more searching for notes, no more guessing. The sales team has everything ready and can pick up right where the chatbot left off.
Forget about complicated forms and endless clicking through the website. Does a customer need to change the delivery date, book an appointment or create a service request? Just write to the chatbot. Thanks to the connection to your backend systems, the chatbot can handle the entire process automatically - quickly, clearly and without unnecessary steps. The customer is done in a few seconds and your team has one less thing to worry about.
Customers expect help even in the evening or on the weekend. The chatbot never sleeps. It can answer questions, provide instructions or create a request that will reach the relevant employee in the morning. Without the frustration of an inactive chat or a missed form.
The chatbot from coworkers.ai is not just a widget in the corner of the screen. It is a smart colleague that saves time, increases customer satisfaction, eliminates routine tasks or even generates leads. Whether you are an e-shop, a consulting firm, or a SaaS platform - a well-configured chatbot will pay off in savings and revenue.
A website chatbot is most valuable for companies where a large part of customer communication happens online. Typically this includes e-shops, SaaS platforms, travel agencies, consulting firms, or customer support teams.
In these cases, a conversational chatbot on your website can:
Thanks to this, a simple website chat becomes a channel that both improves customer experience and supports sales.
For a website chatbot, it makes sense to track mainly these KPIs so you can clearly see whether the investment is paying off:
The more questions the chatbot automates – typically FAQ, order status, bookings and simple requests – the faster its deployment on the website translates into cost savings and increased revenue.
When rolling out a chatbot on their website, companies most often make these mistakes:
When a website chatbot has a clearly defined role, solid content, and the right integrations with your systems, it becomes a real smart colleague – not just a passive widget in the corner of the screen.
