Leo does the work of 12.8 employees at Generali Česká pojišťovna

Chatbot Leo has been helping clients of Generali Česká pojišťovna since April 2020 and independently resolves over 8,500 requests per month. Since 2022, the team has also been supported by a voicebot, which correctly recognizes and routes up to 85% of requests. It can also verify a client’s identity, which significantly saves operators’ time.

You can read more in the case study.

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85% of calls are verified and routed independently by the voicebot

62% of chats are resolved independently by the chatbot

12.8 FTE saved thanks to the virtual assistant

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