An expensive outbound call process was replaced by a voicebot matching the performance of live operators

Swiss Life focuses on individual financial planning, insurance, and asset management. Thanks to a combination of personal advisory services and modern digital solutions, the company is known as a reliable and innovative partner in life insurance and investments. However, the Swiss Life call center had long struggled with high outbound call costs and team instability. Some operators worked only part-time, which led to capacity shortages and fluctuations in quality. Thanks to the outbound voicebot from coworkers.ai, the company reduced its monthly calling costs by up to 70%. It also gained a stable flow of high-quality leads and eliminated its dependence on human capacity.
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You can read more in the case study.

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100% of outbound calls are handled by the voicebot

A 7% sales conversion rate matches the performance of human operators

2 FTE saved thanks to the voicebot

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