An expensive outbound call process was replaced by a voicebot matching the performance of live operators

Swiss Life focuses on individual financial planning, insurance, and asset management. Thanks to a combination of personal advisory services and modern digital solutions, the company is known as a reliable and innovative partner in life insurance and investments.However, the Swiss Life call center had long struggled with high outbound call costs and team instability. Some operators worked only part-time, which led to capacity shortages and fluctuations in quality. Thanks to the outbound voicebot from coworkers.ai, the company reduced its monthly calling costs by up to 70%. It also gained a stable flow of high-quality leads and eliminated its dependence on human capacity.
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You can read more in the case study.

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100% of outbound calls are handled by the voicebot

A 7% sales conversion rate matches the performance of human operators

2 FTE saved thanks to the voicebot

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