Gafa Auto is one of the leading Slovak online stores for car parts and accessories. Customers appreciate its wide range of products and strong focus on high-quality customer care. The goal was therefore to find a solution that could handle routine requests automatically, ease the workload of operators, and at the same time maintain a friendly and human approach in customer communication.

You can read more in the case study.

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80% of inquiries are now handled completely automatically by AI agents

The average request processing time has been reduced by 25%

Cost savings are equivalent to the work of two full-time operators‍

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