Automation of customer support across Europe

Packeta Group is one of the largest logistics networks in Central and Eastern Europe. It operates over 15,000 pick-up points and Z-BOXes and collaborates with more than 62,000 online stores. Rapid growth has also brought an increasing volume of customer inquiries. The original tools could no longer keep up with the growing communication volumes or the requirements for clarity and reporting.

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You can read more in the case study.

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15% faster email handling

24% faster complaint processing

4 language versions in one solution‍

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