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Read the stories of successful businesses that our virtual assistants help automate customer communications. Find out what successes and complications can arise when implementing virtual assistants.

Case Studies

Czech Television managed the surge of inquiries thanks to its AI chatbot

After the amendment to the law on changes to television fees was passed, Czech Television found itself in an exceptional communication situation.

An AI chatbot that handles 35,000 inquiries

Seznam.cz has fully automated its customer support using AI chatbots.

Automating customer support across Europe

Packeta has introduced intelligent automation within the Daktela platform, built on coworkers.ai technology.

Chatbot that answers 90% of customer inquiries

The implementation of the AI chatbot brought faster communication, happier customers, and a efficient support team.

AI has reduced Heimstaden’s waiting time by 50% and also saved 38% in costs

real estate

Heimstaden faced several major issues limiting customer-service quality.

Automatizace, která šetří čas i náklady

Společnost nasadila AI chatbota a voicebota, kteří dnes zvládají většinu běžných požadavků.

Případová studie

Voicebot performing at the level of human agents

The bot achieved a high success rate from the very beginning. It became necessary to increase the capacity of the consultants who handled the scheduled appointments.

Leo celebrates successes at Generali Česká Pojišťovna

The chatbot handles over 8,500 requests per month. The success rate of voicebot in solving customer queries is 85%.

More efficient customer care by unifying communication

A high percentage of 93% of successful chats and faster customer responses with the Eva chatbot.

Voicebot handles what operators have not prosecuted before

DEK Construction companies have managed to increase the percentage of phone calls that are able to be answered immediately in the first call by 15%.

Eda can handle 93% of all queries

Operators finally have room to handle emails that have often lain unanswered for days in the inbox.

Markéta saves 1,000 hours of work per month in Shopping Cart

Already in the first 30 days, the chatbot successfully solved about 60 percent of the queries, the remaining 40 percent transferred to the operator.

The best work with us

“Due to the high degree of reliability of solving individual problems in the case of correct settings, with which coworkers.ai staff will help you at any time, I would not hesitate to choose this solution.”

Robert Zitek

Head of Customer Support Ticketportal.cz

“We view Coworker Kubu as our digital HR colleague who is fast and instantly available to all our employees at any time. It helps us answer the most frequently asked questions and thus saves us time. At the same time, we are constantly teaching KUBA, thereby increasing its expertise and usability.”

Ing. Diana Volkova

Head of HR Digitalization & Innovations Commercial Bank

“The clarity of the user experience appealed to us the most. It is intuitive for the customer, the operator — who serves the chatbot, as well as for developers or analysts who create new dialogues or evaluate data.”

Dalibor Pitonak

Customer Support Operations Manager Orange Slovensko a.s., RPA

We are not just suppliers, we are your partners

We enjoy our work

We have no small ambition to innovate the artificial intelligence market, and we often go to the limit of technological possibilities.

Always up to date product

We are not just systems integrators. We are constantly coming up with new ideas, even though we delivered the product to you a long time ago.

Simplified customer care

We help businesses improve customer care so their customers feel heard.

Technical Support

Even though we sell voicebots, our support is people. If you need us, we will try to help you as soon as possible.

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