Reach your customers with RBM and define how the RBM chatbot behaves when a customer clicks a button or writes a message. Conversational AI will respond even at 2 a.m.
Pictures, audio, GIFs and much more. In short, you tailor attractive content to your customers, which then helps increase conversion rates.
At least one reply via button or message.
People who answered all three of the questions in the questionnaire.
Increase in completion compared to an email campaign.
Although we are a traditional company, we enjoy innovation and new things. We’ve already innovated in customer care and we handle frequently asked questions from our employees and clients with chatbots. We’ve also automated several processes using voicebots with artificial intelligence. We see RCS as an excellent addition to our mix of communication channels, offering a much broader portfolio of uses than traditional texting. In the NPS campaign, we wanted to use RCS to test whether this channel was accepted by clients and this was confirmed beyond a doubt. Our work was made easier by the choice of a well-known use case and cooperation with Coworkers.ai, who used their automation platform to make the project a success. We also see other use cases that will launch a new era of communication with our customers. But more about that next time.”
When a text message pings on a mobile, the vast majority of people respond immediately. In live operation, we had a whopping open rate of 91%.
With data such as open rate, interaction, conversion and other metrics, you can improve communication with your customers and thus the success of your campaigns.
The number of people who opened and read the introductory message.