I don’t deviate from the prescribed call script – not even when I have a surly or rude customer on the line.
I fill out the basic information with them and then transfer them to a human operator so they can work out the more complicated things together.
With speech recognition, you can save your customers and operators from lengthy and annoying identity verification. I can tell who it is just by their voice and transfer them to the appropriate department or employee.
I can be an empathetic woman or a cynical guy. How you design me is how I’ll be. Naturally, it will all be in line with your brand’s tone of voice and your company’s other communication policies.
You can edit the conversation scripts in a simple editor and test them yourself. Neural network training (NLP) is not rocket science at Coworkers.ai, and you can do it without us. But we’re here if you’d like some help.
Leave us your contact details and we’ll get back to you within 24 hours. We’ll discuss what you need help with, any special requirements you have and whether Coworkers.ai is the right choice for you.
