The “Forgotten Billions” project has been running in the Czech Republic since 7 June 2021. Within it, people can access their funds from the country’s 1990s voucher privatisation process. Zuzana, the project’s virtual assistant, handles an average of 200 conversations a day. On the first day it was over 850. The response rate is 92% and growing.
Even thirty years after voucher privatisation, there are still valuable shares and dividend claims that their owners do not know about. The Forgotten Billions online service, which falls under the fintech startup named Stock Convertor, aims to find and monetise forgotten investments.
As simple as the service is, and even though the whole process of finding and eventually buying is handled by Stock Convertor, people ask about dozens of different topics. The most common are:
Zuzana from Coworkers.ai successfully answers hundreds of user questions about our service every day. We particularly appreciate the high accuracy with which she recognises different queries. We always expected Zuzana to be a great help to us, but the results exceeded our expectations. A quote from one of our users who communicated with Zuzana speaks for itself: ‘Thanks. This is the best virtual chatbot I’ve encountered to date. Kudos.’
Get in touch, and we’ll give you specific examples and suggestions on how Coworkers can help you.